• The Era of the 'McDonalds' Contact Lens

    Reprinted from Clinical and Experimental Optometry

    Has the 'McDonalds' Contact lens resulted in the demise of the Contact Lens Practitioner?

    After 41 years of Contact lens practice, one cannot but reflect on the changes that have occurred in our specialty. My training in Australia and in the UK, where I was fortunate to have worked with Dallos, Bier, Ridley, Fletcher and Reuben, emphasized and taught skills where the contact lens specialty was a realty.

    The advent of the disposable lens has been described and reported to be a healthier lens for our patients. The idea of a new clean lens, one that does not require cleaning and the concept of a lens that is worn once and then discarded, is excellent. No longer will practitioners see nasty lens induced problems. These will be described in our text books but not seen in practice. Unfortunately, this is not the real world and the problems that the concept promised to have eliminated are still occurring.

    With every 'advance', there is a downside. This is the case with the disposable lens.

    Times have changed. Contact lenses are now marketed directly to the patient. Contact lenses have been turned into a commodity. Often it is not the clinician who decides what the best option is for his patient. Direct marketing strategies offer the public incentives in the form of watches, cosmetics and would you believe ' a trip of a lifetime' if a certain brand of lens is purchased. We have allowed this to happen! The professionally committed contact lens specialist is a threatened species.

    The regulation of the disposable contact lens as a McDonald's lens that requires no skill to fit ( the one size fits all philosophy does have its problems), and the availability of the lens by mail order, on the internet and in pharmacies, has regulated the contact lens to the same category as a tin of coffee or a packet of biscuits.

    The one size fits all philosophy is great for the marketers. There are no skills needed for the lens to be fitted. Patients leave with a pack of labeled lenses. It is quick and easy for the practitioner. The McDonalds contact lens era is here. It may not be perfect but does it matter? It is only an eye. It is instant gratification for the patient (vision may not be perfect but it is better than nothing) and it is easy money for the practitioner. And when further lenses are required, why not purchase these from the cheapest source. Its human nature. The growth of these outlets, with their large and growing share of the replacement lens market, clearly demonstrates this trend.

    Another downside of this 'progress' is that practitioners are losing the skills to fit non- routine patients. Those who must wear a contact lens to achieve optimal vision are often not afforded the professional skills to have the benefit of a correctly fitted lens. Basic practitioner skills, may not have been taught or used for long periods, because it is easier and gives a better cash flow (at least initially) for the practitioner to go the McDonald's route. It may not be the best or even the correct option but it is quick and no skill is required.

    Should we now ask: 'Why is there such a high drop out of contact lens patients estimated to be two million each year, when the availability of a convenient, easily sourced lens that does need maintenance is here.?'
    The replacement of lenses from a non professional source has the potential to and does cause problems. Somehow the patient-practitioner contact with the necessary after care does not seem important and is not needed. Problems occur which were supposed to be eliminated by the frequent replacement of lenses. We frequently see this in our practice. Are we unique?

    Lenses that are supposed to be worn for a day, for two weeks or a month and discarded, are worn for much longer periods. Just as patients purchase lenses from the cheapest source to save money, so they do not dispose of a lens that appears not to cause a problem and they keep wearing a 'disposable' lens until it becomes uncomfortable or splits. It is human nature and a common story.

    Unfortunately, the one-fit McDonalds lens is often very thin and it is not possible to rub and to clean it without tearing. So this important procedure is not done. Again, thin lenses cling to the cornea with no flushing of normal metabolic waste products from the cornea. A dirty lens with a cling fit is a recipe for disaster. And disasters happen.
    Here is a case where a disaster programmed to happen, actually occurred. Patient A was supplied with replacement well-marketed brand lenses and freely admitted that he used the lenses until they broke. The lenses were never cleaned ' because they tended to rip'. He has very flat corneas.

    The wrap around McDonalds lenses clung to his corneas and did not move. He had not seen a practitioner for some years and replaced his lenses by 'shopping around'. A dirty tight fitting lens in our harsh environment. The result was inevitable.

    The bacterial infection and abscess resulted in severe corneal scarring and an extremely distorted cornea. What lens option would now give this patient vision? A McDonalds lens?.

    We are now in the McDonalds era of contact lenses. What is quick and easy for the practitioner and gives a quick return is the way practice has evolved. The lens is being mass marketed directly to the consumer with all the marketing gimmicks of hair shampoo and coffee. The contact lens has been regulated as a device that was once carefully related to the cornea, that needed professional care and after-care, but is now an off the shelf commodity.

    The marketing deluge to the consumer has overridden practitioner advise, for which, as I understand, the profession are trained. This commodity lens is available on the Internet, in pharmacies and by mail order. There is no skill needed. One size fits all. There is no skill needed. Why not have an auto refractor in the super market?. All that is needed is a number. It is just a matter of time? As professional skill is no longer needed, are we no longer professionals but shopkeepers?

    As a result of this 'progress', patients who have an ocular condition that necessitates the wearing of a contact lens to obtain optimal, vision may not have , and even today do not have, the option of a contact lens practitioner with the necessary skills to fit these needy patients with suitable lenses.

    Because patient-practitioner contact is lost, problems that the concept of the disposable lens promised to eliminate do occur and these problems are often severe and sight threatening. Tragically for these patients, the contact lens practitioner is a threatened species.
    This article was originally published in forum thread: The Era of the 'McDonalds' Contact Lens started by Donald F. Ezekiel View original post
    Comments 18 Comments
    1. Thomas Baugh's Avatar
      Thomas Baugh -
      Dear Don,

      I'm very much in agreement with your conclusions. The manufacturers and the marketers of online suppliers is an integrated affair now. "Pull through" advertising creates a demand
      and paints the optometrist as someone to be gotten around later as you do what you want. (Like order years of supplies.) Shortcuts sell lenses!
      This will be hard to fix unless we are able to think of a better system of lens delivery.

      Tom Baugh
      Denison, TX
    1. Douglas Haigh's Avatar
      Douglas Haigh -
      I was reading this article as a mother called me. She brought her 14 yo in for a fitting and I explained twice how I Rx daily disposable lenses for children under 18 because it is the healthiest option and promotes compliance. She then calls back and asks if this Rx can be in a weekly form, she has "a friend" who will order her two-week Acuvues in place of the 1-day Moist I gave her. I'm going to send her an email about a nasty bacterial infection due to contact lens abuse, hopefulyl get through to her.
    1. sajnu thomas's Avatar
      sajnu thomas -
      Quote Originally Posted by Douglas Haigh View Post
      I was reading this article as a mother called me. She brought her 14 yo in for a fitting and I explained twice how I Rx daily disposable lenses for children under 18 because it is the healthiest option and promotes compliance. She then calls back and asks if this Rx can be in a weekly form, she has "a friend" who will order her two-week Acuvues in place of the 1-day Moist I gave her. I'm going to send her an email about a nasty bacterial infection due to contact lens abuse, hopefulyl get through to her.
      Nothing wrong with 2 wk disp. for a 14 yr old. If you cant do it, she'll eventually find someone who can.
    1. Douglas Haigh's Avatar
      Douglas Haigh -
      Quote Originally Posted by sajnu thomas View Post
      Nothing wrong with 2 wk disp. for a 14 yr old. If you cant do it, she'll eventually find someone who can.

      Then that 14 yo grows up to be like the 35 yo female I just saw who has been wearing an annual supply of Acuvue Oasys for 5 years, sleeping in them every day, and cleaning them once a month.

      I'm still fine tuning my 'CL abuse lecture speech' for patients who are anywhere from 5-50 years older than me. I try to instill fear while also showing empathy.
    1. Alan Grover, OD's Avatar
      Alan Grover, OD -
      It's a battle we all fight with the best of intentions. Eventually pts wear us down....I am afraid of becoming the doc who just says "the hell with it....wear em however you want!" "Then when you have a serious infection, come see me, but don't sue me because I warned you about abuse."

      The unfortunate fact is that the VAST majority of pts do not end up with a problem, and that is why they continue to abuse our recommendations. They just irritate us.

      I have a 55 yo male coming this afternoon with intolerance to his CL that he has worn EW against my advice for the past two years with no problems. But now, his dry eye is kicking in and he is having comfort issues. Of course, it is my fault. He is sure that I have never told him he can't sleep in Acuvue Advanced Plus (I have .....twice). AND HIS MEDICAL IS A PLAN THAT I CAN'T GET ON.

      This ought to be real fun
    1. Douglas Haigh's Avatar
      Douglas Haigh -
      Will you charge him your U&C fees for a red eye/dry eye exam, have him pay cash and give him an itemized bill for his medical insurance? Use this opportunity to write a letter to get on that medical insurance panel (if you have been trying to)?
    1. Alan Grover, OD's Avatar
      Alan Grover, OD -
      Quote Originally Posted by Douglas Haigh View Post
      Will you charge him your U&C fees for a red eye/dry eye exam, have him pay cash and give him an itemized bill for his medical insurance? Use this opportunity to write a letter to get on that medical insurance panel (if you have been trying to)?
      I've tried for 5 years only because most of my local patients have this it is a plan from two local hospitals...unfortunately, every time I try to get on the panel, they advise me they are full. SUCKS

      A good number of elderly pts think they have medicare, but actually have this plan and I have to turn them away or have them pay o.o.p Of course, they bitch and moan and think I am lying to them just to get more money. It's a vicious cycle.
    1. sajnu thomas's Avatar
      sajnu thomas -
      I had a pt who came in for a routine cl exam with +4 injection/inflamm. He wears AV 2 for months at a time without taking them out of the eye. Now get this...his care consists of taking a bottle of Clear Care solution and squirting it in his eye every week for cleaning. Yes, you read that correctly, Clear care every week.

      His corneas looked horrible and BCVA was something like 20/30. I calmly explained to him how to properly care for CLs and he politely told me that he'll consider it but what he was doing was working out well for him. I told him that if this continued, that i couldnt continue his care. I wrote him a prescription for Tobradex and tears/gel and scheduled for a follow up for both an eval and cl fit if improvement and never have heard from him since.
    1. Ken Elder's Avatar
      Ken Elder -
      Quote Originally Posted by Douglas Haigh View Post
      Then that 14 yo grows up to be like the 35 yo female I just saw who has been wearing an annual supply of Acuvue Oasys for 5 years, sleeping in them every day, and cleaning them once a month.

      I'm still fine tuning my 'CL abuse lecture speech' for patients who are anywhere from 5-50 years older than me. I try to instill fear while also showing empathy.
      Doug,

      You'll learn fast that this is like pissing into the wind.

      I guess a better analogy would be the PCP trying to get his patients to quit smoking. 99.99% of them aren't going to quit smoking no matter what their doctor tells them and 99.99% of them know smoking is terribly bad for them.


      For a speech in this area, just keep it short and sweet and when they come in with a red eye (as someone else already said, few of them will because few of them will actually have problems) just politely say, without a hit of condescention in your voice "this is why I recommended the wearing schedule I did. Please do your best to stick to that schedule. Here's your prescription for Tobradex. Have a nice day."
    1. Mark Horwitz's Avatar
      Mark Horwitz -
      I had a Davis Vision patient today who kept insisting that his Davis plan is suppose to cover "unlimited" numbers of contact lenses.
    1. Douglas Haigh's Avatar
      Douglas Haigh -
      I had a Davis patient call in because I fit her in Acuvue Oasys but Davis doesn't cover it, so she wants to be fit in AV Advance, AV 2's, or AV 6-pack. Sheesh.
    1. Dan Haas's Avatar
      Dan Haas -
      1. The best way to get compliance is to sell a yearly supply up front. Do it like this: "A year supply of Air Optix Aqua lenses costs $196, if you buy them today we'll give you a 10% discount and Ciba has a $45 rebate making your net cost just $131.40 or only $32.85 per box! Cheaper than on line, and we'll ship the yearly supply to your home no charge, looks even better if you can factor in a insurance contribution.
      2. I learned years ago that patients will do what the want regardless of what I tell them, so I say "Do what you want, but here is my recommendation for safe wear of these lenses. Please do me at least one favor, promise to immediately remove and never sleep in a lens if your eye gets red or sore and you'll stay out of trouble with the contacts"
    1. Mike Sandy's Avatar
      Mike Sandy -
      Quote Originally Posted by Ken Elder View Post
      Doug,

      You'll learn fast that this is like pissing into the wind.
      Agreed. You're being "that guy".

      Doug, don't the factor in your own patient attrition. Let other things like insurance, location, and appointment convenience be that factor.

      Stuff like this will make you and your patients miserable.
    1. Douglas Haigh's Avatar
      Douglas Haigh -
      Quote Originally Posted by Mike Sandy View Post
      Agreed. You're being "that guy".

      Doug, don't the factor in your own patient attrition. Let other things like insurance, location, and appointment convenience be that factor.

      Stuff like this will make you and your patients miserable.
      Noted. I don't want to be that guy. So, "Here are my recommendations, come back to me if you get a red eye and I can help cure it," from now on.
    1. Joe DiGiorgio, O.D.'s Avatar
      Joe DiGiorgio, O.D. -
      Quote Originally Posted by Douglas Haigh View Post
      Noted. I don't want to be that guy. So, "Here are my recommendations, come back to me if you get a red eye and I can help cure it," from now on.
      Doug,

      Sanju mentioned that it is possible to have good success with Two-week daily wear modalities. You mentioned that patients may use them for years. Do you have concern that they may use their annual supply of dailies for 365 weeks or 365 months? Do you feel you get best compliance with dailies?

      I know my rep always tells me that dailies compliance is best,and she shows me all the studies done by their hired gun consultants (as she gets her big commission check when her dailies revenue is like triple that of two-week or monthly modalities).
    1. Douglas Haigh's Avatar
      Douglas Haigh -
      I'm still working from a much smaller pool of experience than others, but from what I have seen, I give an emphatic yes. The daily disposable population are always back for annual appointments, they flinch when I suggest sleeping in lenses, their tone and personalities are much different than the monthly or 2-week wearers.

      In fact, I just had a patient who claimed to be in AV Oasys, but was wearing them for more than a month, then she said she maybe had Air Optix (we last saw her in 2007 and had no record of her being a CL wearer). In either case, she "needed" to switch to a cheaper lens to save money. She was in with a CC of dry eyes, and had just had an exam last May at a Lenscrafters. She is a +4.00 hyperope, wearing the lenses 16+ hours a day, refuses to wear glasses, cleaning with generic, sleeping in them sometimes, etc etc.
    1. sajnu thomas's Avatar
      sajnu thomas -
      Quote Originally Posted by Douglas Haigh View Post
      I'm still working from a much smaller pool of experience than others, but from what I have seen, I give an emphatic yes. The daily disposable population are always back for annual appointments, they flinch when I suggest sleeping in lenses, their tone and personalities are much different than the monthly or 2-week wearers.

      In fact, I just had a patient who claimed to be in AV Oasys, but was wearing them for more than a month, then she said she maybe had Air Optix (we last saw her in 2007 and had no record of her being a CL wearer). In either case, she "needed" to switch to a cheaper lens to save money. She was in with a CC of dry eyes, and had just had an exam last May at a Lenscrafters. She is a +4.00 hyperope, wearing the lenses 16+ hours a day, refuses to wear glasses, cleaning with generic, sleeping in them sometimes, etc etc.
      You'll appreciate this if or when youre out on your own. There is an oversupply of ODs and less patients to go around.

      Non compliance = more infections;
      More infections = more visits.
      More visits = more money(non VCP type money)
      More money = happier you
      to summarize... Non compliance = happier you.

      On a serious note, i never want my patients to have any problems but it really does add a signif. amount to the bottom line.
    1. Alan Grover, OD's Avatar
      Alan Grover, OD -
      Quote Originally Posted by sajnu thomas View Post
      you'll appreciate this if or when youre out on your own.
      Non compliance = more infections;
      more infections = more visits.
      More visits = more money(non vcp type money)
      more money = happier you
      to summarize... Non compliance = happier you.

      On a serious note, i never want my patients to have any problems but it really does add a signif. Amount to the bottom line.
      :d