• Bringing in Patients Through Social Media: Case Studies from Practitioners
    with: Dr. Justin Bazan, Park Slope Eye Dr. Nathan Bonilla-Warford, Bright Eyes Tampa
    76 Minutes

    Social Media (Facebook, Twitter, etc.) can be a highly effective and inexpensive mechanism to bring new patients into your practice and keep you closer to your existing patients. But using these tools to the fullest can be tricky for the inexperienced.

    Drs. Justin Bazan (Park Slope Eye) and Nathan Bonilla-Warford (Bright Eyes Tampa) share two case studies of how they’ve successfully implemented social media tactics to build their business and increase their patient flow.


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    If you have any follow-up questions for the presenters, feel free to ask them in the thread below.
    Comments 25 Comments
    1. Paul Farkas's Avatar
      Paul Farkas -
      Dr Bazan and Dr Bonilla Warford have just completed a Podccast where I had the privilege of being interviewed about the origin and workings of ODwire.org.

      To listen to the Podcast...http://peripheralvision.info/2011/01...s-from-odwire/
    1. Nathan Bonilla-Warford's Avatar
      Nathan Bonilla-Warford -
      Thanks for being our guest on the Podcast, Paul!

      I am looking forward to the webinar! I need to find out if presenters can enter to win the Apple TV.....
    1. Nathan Bonilla-Warford's Avatar
      Nathan Bonilla-Warford -
      A quick suggestion for anyone who is signing up. If you haven't listened to it yet, check out Dr. Alan Glazier's Webinar on Social Media on ODWire. It covers a lot of foundation information that will be helpful for this one.
    1. Nathan Bonilla-Warford's Avatar
      Nathan Bonilla-Warford -

      A few hours before the webinar, one lucky registered attendee will be selected to receive a free promotional event set up on their Facebook account. Dr. Justin Bazan will demonstrate how easy it is to do by setting up he event live during the webinar.

      Don not miss out on this education and promotional opportunity. Click Register Here at the top of the page to join us!



    1. Alan Glazier, OD, FAAO's Avatar
      Alan Glazier, OD, FAAO -
      Looking forward to this webinar - these guys rock social media for small business daily so expect tons of great take-home info.
    1. Nathan Bonilla-Warford's Avatar
      Nathan Bonilla-Warford -
      Thanks, Alan! Looking forward to it!
    1. AdminWolf's Avatar
      AdminWolf -
      this should be an informative webinar for sure -- anyone with their own practice should probably register for this one. You'd think ODwire.org members would be very hip to social networking
    1. AdminWolf's Avatar
      AdminWolf -
      Thanks everyone for attending tonight, it was a really educational show. We'll get the archive up as soon as we can & do the drawing for the Apple TV tomorrow

      cheers
      adam
    1. Bob Main's Avatar
      Bob Main -
      enjoyed the session. thanks to all and Cooper
    1. Raymond Brill's Avatar
      Raymond Brill -
      Thanks for the Case studies. It puts a face(book) on what all of the ruckus is about. The only limit is our imagination. Thanks to the Drs and CooperVision.
    1. Alan Cabrera's Avatar
      Alan Cabrera -
      Thanks for the webinar. It was very informative.

      A couple of questions. Did you merge your personal facebook page with your business facebook page? I recently unmerged them because I didn't like mixing my personal info and friends with the business. However, now I cannot 'create a deal' to reward my patients for participating in my business facebook page. Also, I have two facebook business pages now. One, which is unmerged and has all the data and photos in it and another merged page which has no data or pictures but bares the business name and has me linked as the admin. How do I get rid of that page?

      Thanks again!
    1. AdminWolf's Avatar
      AdminWolf -
      Here is a copy of the powerpoint deck.

      cheers
      adam
    1. Nathan Bonilla-Warford's Avatar
      Nathan Bonilla-Warford -
      Alan,

      I'll admit the splintering/merging of Facebook pages is one of the most frustrating problems. You are right to want to separate personal from business, as I do with all of my social media accounts.

      First let's clarify something. Very, very few people should have a personal FB page, only a profile. Read this for more info. This is a useful distinction because profiles have added privacy measures that do not affect pages.

      You should be able to delete any page that you created, but if it is a community page, you will not be able to. You can make a new business page and merge the community page with it and then keep the personal stuff off of it.

      Let us know how it goes.....

      -Nate
    1. Emily Thomas's Avatar
      Emily Thomas -
      Hello! Thanks for the info in the webinar. It got me excited to try some new things with my office Facebook page!
      Quick question: Does anyone know how to invite friends to "Like" your office page? It seems to me that current fans can only "Share" the current post, and don't have the option to select their Facebook friends from a list to get an invitation to "Like" our whole page. I have this option as the administrator, but no one else can suggest the page to friends. I hope I'm just missing something here!
      Thanks again!
    1. Jason Hershorn's Avatar
      Jason Hershorn -
      I'm still a little confused about the difference between a facebook "page" and a facebook "group". I have both at the moment but it seems like more businesses are using the "page" than the "group".

      I've been thinking about deleting the "group" if there is a way to delete it.

      Thanks!
    1. Nathan Bonilla-Warford's Avatar
      Nathan Bonilla-Warford -
      Jason,

      For a variety of reasons, I recommend a Page over a group. If you have both, you can delete your group by 1) sending and message and posting an updating directly all members to your Page 2) Deleting all members on the group and finally 3) deleting yourself. If the group has no members, it will vanish.

      If you want more info on groups vs pages, read this. http://www.allfacebook.com/facebook-...-pages-2010-02 It is a little out of date and the recent changes make it even more valuable to have a page.
    1. Nathan Bonilla-Warford's Avatar
      Nathan Bonilla-Warford -
      Emily, I'm glad to know you are excited!

      There isn't a simple one-click invite friends to the "like" your page that I know of. I think FB wants to encourage you to pay for ads. However, you can be creative. You can obvious email your patients and have flyers and signage at the office. You can also have a "virtual grand opening" and create a FB event (like Justin walked through) and the use this tip to invite all your friends: http://funkyplumbo.com/2009/04/21/ho...ent-in-one-go/

      Good luck!

      -Nate
    1. Justin Bazan's Avatar
      Justin Bazan -
      Quote Originally Posted by Emily Thomas View Post
      I have this option as the administrator, but no one else can suggest the page to friends. I hope I'm just missing something here!
      Thanks again!
      Up until a few days ago, Fans had this option. Currently its only available for admins, but the rumor has it, it will be back soon so your fans can have their friends like your page.

      http://www.allfacebook.com/facebook-...eature-2011-01
    1. Ally Stoeger OD's Avatar
      Ally Stoeger OD -
      Thanks for great info on your case studies and the other topics you covered. Well done!
    1. Nathan Bonilla-Warford's Avatar
      Nathan Bonilla-Warford -
      Quote Originally Posted by Ally Stoeger OD View Post
      Thanks for great info on your case studies and the other topics you covered. Well done!
      Thanks, Ally! If you have any questions, let Justin or me know!