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Eyewear Purchase Online

Discussion in 'General Topics' started by Paul Farkas, Oct 23, 2010.

  1. Paul Farkas

    Paul Farkas Administrator

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    Consumers have purchased contact lenses on line for several years. The motivation, to bypass the eye care professional has been convenience and economy. Some cynics would add, eliminating the need for an annual contact lens eye exam.

    With the public acceptance of on line contact lens purchase, frame and lens companies have teamed up to offer online eyeglass purchase. Is the perception of convenience and economy that may be true for contact lens purchase also valid for eyeglass purchase on line?

    After completing a vision exam the optometrist (OD) or ophthalmologist (MD) is required to give the patient a written prescription. The patient then has a choice:

    1. Fill the prescription in the eye doctor's on site optical

    2. Take the prescription to an optical dispensary that sells eye wear

    3. Order the eye glass prescription on line

    Each has advantages and disadvantages. Proponents and opponents of each choice will discuss.

    The hope is that those reading this topic on line will have enough information to make the choice best for their needs.
     
  2. Michael Hobuss

    Michael Hobuss ODwire.org Supporting Member

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    I certainly see similarities between the question of optician/optometry and optometry/ophthalmology.
     
  3. Paul Farkas

    Paul Farkas Administrator

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    The dark side of optical dispensaries

    I agree that privately owned licensed opticians perform a fine service when teamed up with ophthalmologists or optometrists who do not dispense eye wear in their practice. The advantages and disadvantages are well reported.

    For consumers reading these discussions there are optical dispensaries that are corporately owned who attract consumers with attractive advertisements and special offers. Beware there are no free lunches. :rolleyes:

    Many employ under skilled staff. They are instructed to "upsell". They move patients from the advertised special to more expensive profitable options.

    Without doctor supervision and undertrained unlicensed ophthalmic dispensers what should be a straight forward procedure leads to dissatisfaction. Buyer beware!
     
  4. Paul Farkas

    Paul Farkas Administrator

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    The consumer challenge ordering eyewear on line

    The perception of economy ordering eyewear on line although enticing, may be deceiving once a patient receives the product. An exact measurement of frame size is essential to be certain the eye glass prescription is performing as required.

    Who will adjust the eye glass for comfort? Should the prescribing doctor have to take the responsibility of the being certain the on line order is filled properly?

    There are many unanswered questions. Consumers should have all the answers before they order eye wear on line.
     
  5. Mark Horwitz

    Mark Horwitz Well-Known Member

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    who adjusts the glasses? Good question. should we offer that, for a fee of course. Or should we tell our pxs who order online that we won't adjust them or deal with them?
     
  6. Stephen McDaniel

    Why in the whole wide, wide world of sports would you adjust/repair/frame style glasses bought on the internet? Not enough money to be made to make it worth while. Not by a long shot.

    Easy response, said with a straight face with absolutely no hint of sarcasm. "The services you are requesting are the responsibility of the the dispensing optician/optical. Oh....you bought them on the internet......hmmmmmm.....Will they walk you through the steps over the phone? No? Wow...ummmm.....I'm very sorry but we only provide those services for people who buy our frames due to liability concerns"